Cleaner Hackney Accessibility Statement

This accessibility statement explains how the Cleaner Hackney service aims to provide an accessible online experience for everyone, including disabled people, older residents and visitors to the Cleaner Hackney area. We want as many people as possible to be able to use our digital services to report issues, find information and support a cleaner local environment.

Using the Cleaner Hackney website

We are working to make the Cleaner Hackney website easy to see, hear, understand and navigate. This includes supporting different devices, assistive technologies and ways of accessing information. Our goal is that people using assistive technology can carry out the same key tasks as other users, without experiencing unfair barriers.

Standards we aim to meet

The Cleaner Hackney website is being developed and maintained with the Web Content Accessibility Guidelines version 2.1, at the AA level, as our target standard. WCAG 2.1 AA is an internationally recognised benchmark for making web content more accessible and usable for people with a wide range of access needs, including visual, hearing, motor and cognitive impairments.

We regularly review our pages against these guidelines and aim to fix issues that may prevent us fully meeting WCAG 2.1 AA where they are identified.

Support for screen readers

The Cleaner Hackney website is designed to work with common screen readers and other assistive technologies. We aim to provide clear headings, meaningful page titles and text alternatives for important images. Where possible, we use simple, consistent layouts and avoid content that relies only on colour, sound or complex visual effects.

We are working to ensure that forms, buttons and controls on the Cleaner Hackney website are announced clearly by screen readers, so that users can understand the purpose of each element and complete tasks such as reporting issues in the local area.

Keyboard navigation

The Cleaner Hackney service supports navigation using a keyboard without the need for a mouse or touch screen. You should be able to move through links, buttons and form fields using standard keyboard commands, and to see a clear focus indicator that shows which element is currently selected.

We aim to ensure that all interactive elements can be reached in a logical order, that there are no unexpected keyboard traps, and that important actions can be carried out using only the keyboard.

Making content easier to understand

We aim to write content for the Cleaner Hackney area in clear, straightforward language. Where we need to use technical terms, we try to explain what they mean. We also use headings and short paragraphs to make pages easier to scan and understand.

Where possible, we avoid moving, flashing or auto-playing content. If such content is needed, we aim to provide controls so that users can pause or stop it.

What we are doing to improve accessibility

Accessibility is an ongoing process. We review the Cleaner Hackney website on a regular basis, including testing new features before they go live. We aim to address issues that are identified during audits, user feedback or technical checks, with a particular focus on barriers that affect people in the Cleaner Hackney area who rely on assistive technology.

Contacting us about accessibility

If you need information from the Cleaner Hackney service in a different format, such as large print, audio, easy read or an alternative language, you can contact us to request this. You can also contact us if you experience any problems using the Cleaner Hackney website or if you find any content that you believe is not accessible.

When you contact us, please tell us which page or service you were using, what you were trying to do, and what went wrong. This helps us understand the issue and work towards a solution. We will consider your request and try to respond in a reasonable time, taking into account the needs of users in the Cleaner Hackney area who may require accessible content.

Feedback and enforcement

We welcome feedback on the accessibility of the Cleaner Hackney website, as it helps us to improve our service and reduce barriers for local residents, visitors and workers. If you are not satisfied with how we respond to an accessibility request, you can raise this with us so that we can review the situation and consider further steps.